Frequently Asked Questions
What is your postage and packaging cost?
We apply a flat rate of £2.50 per order for ‘Royal Mail 1st Class Signed For’ delivery to the UK. Alternatively at checkout you can select to collect directly from us for nothing. We also deliver to EU countries using ‘Royal Mail International Signed For’ for a flat rate of £8.00 per order. If you require delivery to any country outside the EU then please either email me directly or use the contact form on this website for details.
What are your dispatch times?
If an item is in stock, I aim to have your order posted out within 3-5 business working days.
What are your products made from?
All my products are made from a very fine 100% Lambswool in an array of beautiful colours. They are knitted on a hand powered domestic knitting machine.
I have noticed your baby blankets are not a perfect rectangular shape, why is this?
Everything is knitted by me and then has a light felting process applied which gives all my products a lovely soft hand feel. The felting process changes the shape of the blankets slightly, I have tried to capture this in the photos of each blanket.
How do I care for my knitted products?
All items should be hand washed in warm water. Due to the fine nature of the lambswool I use, care does need to be taken when putting wrist warmers on over jewellery. Pilling may occur with constant use. Pilling is not a defect, it is a result of friction on a soft, natural fibre such as lambswool. Please purchase bearing this in mind.
If something is out of stock, will you make more?
This depends on whether it is out of stock because a certain yarn colour has run out. Please do email me to find out and if I can, I will make more.
Do you take on private commissions?
I would be happy to talk to you about a particular commission you have in mind. For more imformation please email me on firstname.lastname@example.org or use the contact form on the website.
Do your products come in different sizes?
The wrist warmers only come in one size, please see dimensions listed on each product. The dimensions given are only approximate due to the stretchy nature of the fabric.